CANCELLATION POLICY: - Captain Van Lines Skip to main content

AS THE CUSTOMER YOU AGREE TO PAY THE TOTAL CHARGES FOR MOVING COORDINATOR SERVICES TO BE PROVIDED BY CAPTAIN. YOU UNDERSTAND THAT YOUR DEPOSIT/FEE REPRESENTS ONLY A PORTION OF YOUR TOTAL ESTIMATED SERVICE CHARGES. DUE TO SCHEDULING AND ROUTING REASONS YOUR DEPOSIT/FEE IS NOT REFUNDABLE, UNLESS YOU NOTIFY CAPTAIN IN WRITING WITHIN 72 HOURS AFTER E-SIGNING THE “MOVING ESTIMATE”  PLEASE SEND US EMAIL TO INFO@CAPTAINVL.COM. YOU UNDERSTAND THAT IF YOU CANCEL YOUR MOVE AFTER 72 HOURS OF E-SIGNING THE ESTIMATE, YOU ARE ONLY ENTITLED TO RECEIVE A CREDIT OF YOUR DEPOSIT FOR FUTURE INTERSTATE MOVING SERVICES TO BE USED BY THE CARDHOLDER WITHIN A 12 MONTH PERIOD FROM THE DATE OF CANCELLATION. ALL DEPOSITS WILL SHOW ON YOUR BILLING CYCLE AS CAPTAIN, REGION 1 TO REGION 24.  ALL CREDIT CARD REFUNDS WILL BE PROCESSED ON YOUR NEXT BILLING STATEMENT.