Privacy Policy - Captain Van Lines Skip to main content

Captain Van Lines’ Privacy Policy

Captain Moving respects your privacy, and this Privacy Policy is intended to inform you of how we protect your private, personal information.

One Policy

Captain has a Privacy Policy applicable to all persons to whom we provide services.  Captain is committed to complying with all applicable privacy laws. 

Information Covered by this Policy

Our Policy covers all non-public, personal information received by us that may be used to identify you (“Personal Information”).  This may include a wide variety of information depending upon the services you are set to receive.  For example, this could be name and address information (household goods moving services); date of birth, or other identification numbers (applications or account setup); banking information (payment for services).

General Data Protection Regulation Information

Captain may receive Personal Information from you for services you request of us.  We manage, maintain, and store your Personal Information according to what you have consented to and the terms of this policy.

How We Obtain Personal Information

Captain relies upon many sources of information to understand and meet your needs. We may receive Personal Information about you from: 

  • You directly, when you complete an application or when you visit us in person, over the phone, through the mail or through our websites;
  • Anyone who you have authorized to provide information; and
  • Other sources in connection with providing you a service.

Regardless of its source, Captain will not process Personal Information without your consent.

Although we do not receive Personal Information from your browser, we do monitor and store certain types of information about visitors to our website–namely, the type of browser used, the user’s country, whether they were referred to us by a search engine, which of our pages they visit, and how those pages perform on the user’s computer. This helps Captain make decisions on how to better design, streamline, and improve performance on our websites. If you do not want this information monitored, you may turn off JavaScript. Please be advised, however, that the websites may not provide full functionality if those settings are turned off.

We also use “cookie” technology to improve your experience on our site. For details on our cookie policy, please see our website.

We do not knowingly collect Personal Information from children and will destroy such information if it is disclosed to us without proper parental consent.

Information Sharing & Storage

Depending on the services you are set to receive, your Personal Information may need to be shared, used, and/or stored globally.  Your Personal Information will be retained as necessary to provide the services.  This may include a period of time after the services are complete in order to comply with our regulatory, audit, contractual, and other legal obligations.

  1. Sharing with Other Companies

Depending on the type of services you are to receive, Captain may work with and provide your information to other companies or persons to provide those services to you. For example, Captain may share personal information to:

  • service and support our operations generally and to support services that we provide to you;
  • process or administer a transaction in connection with a transaction that you have requested;
  • data storage and processing;
  • those you have authorized us to disclose the information;
  • other suppliers with whom we have agreements to offer services to you through or with Captain; or
  • other companies with which we jointly market or provide products or services.

We may also share your Personal Information with these other organizations when required by law. For example, we may share personal information to:

  • protect against fraud;
  • respond to a subpoena or summons; or
  • respond to law enforcement or regulatory authorities

We will not disclose your Personal Information to anyone outside of Captain unless you have authorized us to do so, as otherwise indicated in this Policy, or as required by law.

We maintain agreements with our external vendor limiting the use of your Personal Information only for the purposes you have intended in providing the information. These vendors are bound to uphold our standards and procedures regarding privacy under the terms of our agreements with them.

Right to Data Portability & Right to Be Forgotten

Captain provides you with a reasonable opportunity to access your own Personal Information, to correct that information if inaccurate, or to have it deleted as appropriate–subject to the exceptions stated below.

Reasonable access means, for example, that requests for access are made during normal business hours; that you provide requested identification; and that requests are not excessive in number. If, at any time, Captain denies you access to any Personal Information, we will provide you with reasons for denying access and information about how you may make further inquiries. For instance, Captain reserves the right to deny access to information related to investigations or potential or actual litigation where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or where the rights of other individuals would be violated. In order to update your information, please send your request by electronic mail to or by facsimile to 800-861-1404.

You have the right to withdraw your consent or opt out of any use of your Personal Information at any time via the contact information above.  If you opt out of this policy or otherwise decline to provide Personal Information, it may affect your receipt of services.

Data Integrity & Security

Captain will make every reasonable effort to keep Personal Information accurate while we are using that information to serve you. Captain appreciates your cooperation in maintaining complete and up-to-date Personal Information and will facilitate your efforts in this regard. Captain retains Personal Information for as long as we have determined it is needed for the purposes for which it was received or as required by contractual, record keeping, or other legal requirements.

We limit access to Personal Information about you to those employees who need to know that information to provide products and services to you. We do not sell your Personal Information. 

We maintain physical, electronic, and procedural safeguards to protect your Personal Information. We regularly assess security standards and procedures to protect against unauthorized access to Personal Information. 

We store your Personal Information on servers that may be located in various countries, but always in compliance with this policy and all applicable data privacy laws and regulations.

You should always safeguard your own Personal Information by protecting passwords used to access a Captain system and by safely disposing of records and reports no longer needed.

Captain will notify and work with regulatory and/or law enforcement officials as required by law to address any issues or security breaches where they arise.


  1. Verification
    Employee training and internal procedures are in place to allow Captain to ensure compliance with its Privacy Policy. For assistance with privacy concerns, you may send comments by electronic mail to or by facsimile to 800 861-1404.  
  2. Dispute Resolution
    Captain recognizes the importance of providing you the opportunity to address and resolve complaints about the processing of your Personal Information. Therefore, in addition to any legal remedies that may be available, if you make a complaint with us about the processing of your Personal Information and it is not resolved to your satisfaction internally at Captain, you may also file a complaint with the American Arbitration Association (“AAA”) at the AAA website, located here, or seek its independent alternative dispute resolution services.  The American Arbitration Association (“AAA”) is also located at the following address:

    225 North Michigan Avenue, Suite 2527
    Chicago, Illinois 60601-7601 USA

    The AAA can be reached by telephone at (312) 616-6560 or by facsimile at (312) 819-0404.